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General FAQs


Our name is not an acronym for anything but a promise for a better bank because we have combined the best of both CBA and NIC.

Yes, you will continue to use your current cheque book. Your new branded cheque book will be issued to you within six months. Appropriate notices will be issued to you when they will be ready for collection

Yes, you will have access to the same if not more services as you have been enjoying now.

You will be able to reach us through any of our existing social media handles and contacts. The new contacts that you can reach us on are or contact centre on +250788149555, +250788148500.

Yes, banking hours will remain the same as per the current branch opening hours. Should there be any changes, we shall advise you appropriately.

No. For international transactions, the SWIFT Code remains CBAFKENX. For local transactions, it remains CBAFRWRWRW.

Yes, the money transfer services will still be available.

Yes. We will serve our regional customers.